Privacy Policy – OwnWash
Effective Date: [Insert Date]

OwnWash (“we”, “our”, or “us”) is committed to protecting the privacy of both our customers and franchise partners. This Privacy Policy outlines how we collect, use, share, and safeguard your personal information in accordance with Indian data protection laws, including the Information Technology Act, 2000 and rules thereunder. By using our services or joining our franchise network, you agree to the terms of this policy.

1. Information We Collect
   We collect personal and transactional data directly from users through our website, WhatsApp, support calls, booking forms, and social media channels. This may include:

• Full name, phone number, address, and email

• Location and service booking preferences

• Payment information (UPI ID, transaction IDs)

• Franchise applicant details including identity documents, photos, address proof, and financial declarations

• Communication records with support and franchise managers

2. Use of Information
   Your data is used strictly for:

• Processing service bookings and transactions

• Assigning tasks to relevant franchise partners

• Customer and franchise support communications

• Sending service confirmations, reminders, and marketing updates

• Internal analytics, service improvement, and fraud prevention

We do not sell or rent your data to any third party for commercial purposes.

3. Sharing of Information
   We only share your information with:

• OwnWash franchise partners assigned to fulfill your service

• Third-party payment processors (when applicable)

• Legal authorities, if mandated by law

All franchisees are contractually obligated to keep customer data confidential and use it only for fulfilling the assigned bookings.

4. Consent and Communication
   By submitting your details on our website or WhatsApp or through booking forms, you consent to receive communication via:

• WhatsApp, SMS, email, and voice calls
  These messages include updates on services, special promotions, payment reminders, and customer feedback requests. You may opt out of promotional communications by contacting our support team.

5. Data Security
   We implement reasonable security practices as per the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011. All user data is stored securely with restricted access. Sensitive information, such as payment data and identity proof, is encrypted and stored with limited retention periods.

6. Franchise-Specific Data Policy
   Franchise applicants are required to share personal and financial information during onboarding. This data is used only for verification and internal record keeping. Once approved, your identity documents may be shared with law enforcement or authorities, if required. Franchise partners are expected to maintain the confidentiality of all OwnWash and customer data.

7. Cookies and Tracking
   OwnWash may use cookies or similar tracking tools to improve user experience, personalize content, and analyze website traffic. You may adjust your browser settings to disable cookies; however, this may limit some website functionality.

8. User Rights
   Under Indian law, you have the right to:

• Request access to your data

• Correct inaccurate information

• Withdraw consent for communication

• Request deletion of your data (where applicable)
  To exercise any of these rights, please contact us at care@ownwash.com

9. Data Retention
   We retain personal data for as long as necessary to fulfill service obligations, support records, tax or legal compliance, and fraud prevention. Data will be safely deleted or anonymized after it is no longer required.

10. Children’s Privacy
    OwnWash does not knowingly collect or store data from children under the age of 18. If you believe your child has provided personal data, please contact us for prompt removal.

11. Policy Updates
    OwnWash may update this Privacy Policy periodically to reflect operational, legal, or regulatory changes. We encourage users and franchise partners to review this policy regularly. Continued use of services implies acceptance of the updated policy.

Contact Us
If you have any questions regarding this Privacy Policy or data handling practices, you may contact us at:
OwnWash Support: +91 72860 82860
Email: care@ownwash.com

By continuing to use Ownwash services, you consent to the terms outlined in this Privacy Policy.