Last Updated: 24th August 2024

Welcome to Ownwash. These Terms & Conditions (“Terms”) govern the use of our platform and services by Customers and Franchise Partners. By accessing our website, booking a service, or operating under the Ownwash brand, you agree to comply with these Terms and applicable Indian laws.

SECTION A: CUSTOMER TERMS & CONDITIONS

1. Scope of Services
   Ownwash provides doorstep-based services across a wide range of categories. These include car washing and detailing, home cleaning, kitchen cleaning, sofa and upholstery dry cleaning, water tank cleaning, and air conditioner servicing. All services are performed at the customer’s chosen location by franchise partners trained and authorized by Ownwash. These services are designed to ensure convenience, hygiene, and customer satisfaction at home.

2. Booking Mechanism
   Customers can book services through the official Ownwash website, via WhatsApp, through social media advertisements (Meta/Facebook/Instagram), or by directly contacting our support team. The booking is considered confirmed only when a franchise partner accepts the job. While advance payment is optional, Ownwash ensures service delivery regardless of the chosen payment method.

3. Payments & Refunds
   Ownwash accepts payments through multiple channels including UPI, cash, and online payment gateways. Customers who opt for prepaid services and do not receive the intended service are eligible for a 100% refund. Refund requests will be processed within 14 working days from the date of cancellation. Rescheduling of service is allowed by contacting Ownwash support at +91 72860 82860, subject to franchise availability.

4. Service Availability
   The availability of services is dynamic and may change based on local franchise coverage and operational capabilities. While Ownwash continuously expands its service areas, it does not guarantee availability in every location. Customers are advised to check current service coverage before booking.

5. Service Time & Delivery
   Ownwash strives to offer timely service, but delivery times are subject to the franchise partner’s capacity, location, traffic, and other unforeseen conditions. While we aim for punctuality, Ownwash does not guarantee fixed time slots. Customers are requested to allow reasonable flexibility during the service day.

6. Customer Responsibilities
   Customers are required to provide access to clean water and a functional electricity source during the service. Additionally, customers must ensure that personal belongings and valuables are removed from the service area or vehicle. Ownwash does not accept responsibility for lost, stolen, or damaged items left behind. Post-service claims will not be entertained once the team has exited the premises.

7. Cancellation Policy
   Customers can cancel a service free of charge if cancellation is initiated at least three (3) hours before the scheduled service time. Cancellations made within three hours of the appointment may not be eligible for a refund or rescheduling. All cancellations should be made via support channels.

8. Liability Limitation
   Ownwash functions as a service aggregator and is not directly responsible for damage, dissatisfaction, or loss incurred during service delivery. The assigned franchise partner is fully responsible for service execution. Any disputes or claims must be raised with the franchise partner. Ownwash can assist in facilitating resolution but does not bear financial liability.

9. Data Privacy & Communications
   Customer data collected during booking or feedback is securely stored and used only for internal analytics, quality improvement, and promotional communications. Data is never sold or shared with third parties except authorized franchise partners involved in service delivery. By booking, customers consent to receiving WhatsApp, SMS, or email messages related to offers and service updates.

SECTION B: FRANCHISE TERMS & CONDITIONS

1. Nature of Franchise Agreement
   Franchisees operate under a non-exclusive, non-transferable license to use the Ownwash brand for delivering doorstep services. All operations must align strictly with Ownwash’s Doorstep service model. Establishing a physical studio or workshop under Ownwash branding is strictly prohibited unless explicitly permitted by the management.

2. Legal and Operational Compliance
   Franchise partners must comply with all applicable Indian business and labor laws. This includes submission of valid identification, GST registration if applicable, and ensuring legal employment practices. Non-compliance can result in penalties or termination. Franchisees must also maintain transparency in operations and service quality.

3. Branding and Intellectual Property
   Ownwash owns all intellectual property including logos, service names, branding materials, and digital content. Franchisees are permitted to use these assets as per company guidelines. Any misuse, unauthorized reproduction, or manipulation of the brand is a violation of this agreement and may lead to immediate legal action.

4. Service Fulfillment and Customer Handling
   Franchisees are responsible for completing all assigned services within the agreed time frames. They must train their teams, maintain professional behavior, and ensure customer satisfaction. Poor service, delayed visits, or customer complaints may lead to deactivation, suspension, or legal termination of the franchise.

5. Financial Responsibilities
   Franchisees are required to maintain proper financial records and fulfill any agreed-upon financial terms including revenue sharing, platform fees, or royalty payments. Failure to settle dues within agreed timelines may result in penalties, service restrictions, or suspension from Ownwash operations.

6. Termination Clause
   Ownwash reserves the right to terminate a franchise agreement under circumstances such as brand misuse, repeated customer complaints, misrepresentation, fraud, or unauthorized changes to the service model. On termination, all rights to the brand are revoked and all physical and digital assets must be returned or destroyed. Voluntary termination requires 30 days’ written notice and settlement of all outstanding obligations.

7. Dispute Resolution
   Disputes between franchisees and Ownwash shall be resolved through a three-tiered process involving written communication, direct mediation, and legal arbitration if needed. The courts of Indore, Madhya Pradesh shall have exclusive jurisdiction over legal matters.

8. Governing Law
   These Terms & Conditions are governed by the Information Technology Act, 2000, the Consumer Protection Act, 2019, and other relevant laws of India.

Consent
By using the Ownwash platform or operating as a franchise partner, you confirm that you have read, understood, and agreed to these Terms & Conditions in their entirety.