Cancellation & Refund Policy

Cancellation and Refund Policy

At Zenotask OPC Pvt Ltd, we value transparency and want to ensure that our customers and franchise holders understand our policies regarding cancellations and refunds. Please carefully review the following information:

Service Bookings:

Customers who wish to cancel a booked service must do so at least 24 hours before the scheduled service time. We understand that unforeseen circumstances may arise, so we provide this window to accommodate changes to your schedule. Cancellations made within 24 hours of the scheduled service time may not be eligible for a refund.

Refund Process:
Upon cancellation of a service booking, refunds will be processed promptly. Refunds will be issued within 7 business days from the date of cancellation. The refund amount will be credited back to the original payment method used for booking the service.

Franchise Payments:

Franchise holders who make payments towards franchise fees, training, or any other related expenses should be aware that these payments are non-refundable. Such payments are considered part of the franchise agreement and will not be refunded under any circumstances.

Contact Us:
If you have any questions or require assistance regarding cancellations and refunds, our customer service team is here to help. Please feel free to reach out to us at care@ownwash.com, and we will respond to your inquiry as soon as possible.

Policy Updates:
Zenotask OPC Pvt Ltd reserves the right to update or modify this cancellation and refund policy at any time without prior notice. Any changes to the policy will be effective immediately upon posting on our website or other communication channels.

Thank You:
Thank you for choosing Ownwash for your cleaning service needs. We appreciate your trust in us and strive to provide the best service possible while maintaining clear and fair policies for our customers and franchise holders.

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